Privacy Policy

Otakora (Pty) Ltd (“Otakora”, “we”, “us”) operates the website at otakora.co.za. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our marketplace.

1. Information we collect

We collect information you provide directly, such as your name, email address, phone number, delivery address, and payment confirmation details. We also collect technical data like your IP address, browser type, and device information for security and fraud prevention.

2. How we use your information

• To process and fulfil your orders.
• To verify your account and communicate order updates.
• To prevent fraud and abuse of our platform.
• To comply with South African legal obligations.

3. Sharing your information

We share your delivery details with courier partners (currently The Courier Guy) so they can complete delivery. We do not sell your personal information to third parties.

4. Payment processing

Payments are processed by Payfast. We do not store your card or banking details on our servers. Payfast handles payment data under their own privacy and security standards.

5. Data retention

We keep order and account records for as long as necessary to provide our services, comply with tax and consumer protection laws, and resolve disputes.

6. Your rights

Under South African privacy law you may request access to, correction of, or deletion of your personal information. Contact us at verification@otakora.co.za.

7. Security

We use HTTPS, signed sessions, rate limiting and hashed passwords to protect your data. No system is 100% secure, but we follow industry best practices.

Last updated: August 2026.