Refund & Returns Policy

Otakora (Pty) Ltd sells collectible Pokémon TCG products. Because the value of trading cards and sealed products depends heavily on condition and tamper-evident packaging, our returns policy is strict and split by product type.

1. Sealed products — no returns or refunds

All sealed products (booster boxes, booster packs, Elite Trainer Boxes, collection boxes, bundles and any other factory-sealed items) are sold as-is with no returns, exchanges or refunds.

Once a sealed product leaves our climate-controlled storage, we cannot verify that it has not been opened, weighed, resealed or otherwise tampered with. This policy protects both Otakora and our customers from condition disputes that are impossible to verify after dispatch.

2. Raw single cards

Raw single cards may only be returned if:

• the card was damaged in transit; or
• the card received is materially different from the listing (wrong card, wrong condition, wrong language or wrong finish).

You must contact us at info@otakora.co.za within 48 hours of delivery with clear photographs of the item and the packaging. Returns must be shipped back in the same protective packaging they arrived in.

3. Graded slabs

Graded cards are sold with the assigned grade of the third-party grading company (PSA, CGC, TAG, BGS, ACE). The grade is part of the slabbed product and is not subject to return or refund for grade-related reasons.

A graded slab may only be returned if it was cracked or damaged in transit, or if the wrong slab was shipped. Report damage within 48 hours of delivery with photos.

4. Accessories

Accessories may be returned within 7 days of delivery if they are unused, in original packaging and defective or materially different from the listing. Return shipping is at the buyer's cost unless the item was defective.

5. How to request a return

Email info@otakora.co.za with your order number, a description of the issue and clear photographs. We review each request and reply within 2 business days. Approved returns receive a return-shipping address. Refunds, where granted, are processed to the original payment method within 5–10 business days after the item is received and inspected.

6. Exchanges

We do not offer exchanges. If a return is approved, a refund will be issued instead.

7. Non-returnable items

The following are not eligible for return or refund under any circumstances: opened or tampered sealed products, products with broken tamper seals, items damaged by the customer after delivery, and any item returned without prior approval.

Last updated: August 2026.