FREE STANDARD SHIPPING OVER R1,000 · AUTHENTICATED STOCK · TRACKED DELIVERY
Otakora
OTAKORA
LIVE COLLECTOR MARKETPLACE

Shipping Policy

Otakora (Pty) Ltd ships Pokémon TCG cards, graded slabs and sealed products to addresses within South Africa only. This policy explains our processing times, courier partners, tracking and delivery expectations.

1. Processing time

Orders are packed and handed to the courier within 1–2 business days of payment confirmation (Monday–Friday, excluding public holidays). Orders paid over a weekend or public holiday are processed on the next business day.

2. Courier and delivery time

We ship with The Courier Guy for tracked, door-to-door delivery. Estimated transit time is 2–5 business days for major centres and 3–7 business days for outlying areas, once the parcel has been collected.

Delivery time is an estimate and not a guarantee. Delays caused by weather, courier peak periods, public holidays or remote-area routing are outside our control.

3. Shipping rates

Live shipping quotes are calculated at checkout based on your delivery address and parcel weight. We use a minimum chargeable weight of 0.5 kg to align with courier billing.

  • Free standard shipping on orders over R1,000.
  • Orders below R1,000 are charged the live courier quote shown at checkout.
  • Heavy or high-value orders may require signature on delivery.

4. Packaging

All items are packed in protective materials. Raw singles are shipped in sleeves and toploaders; graded slabs are double-boxed; sealed products are wrapped in bubble wrap and shipped in sturdy cardboard boxes. No exceptions.

5. Tracking

A tracking number is emailed to you as soon as the order is marked as shipped. You can also view tracking from your account order history.

6. Risk and ownership

Risk in the goods passes to you when the parcel is handed to the courier. We recommend selecting signature on delivery for high-value orders. Otakora is not responsible for parcels lost or damaged after collection by the courier, but we will assist you in lodging a claim with the courier where possible.

7. Undeliverable parcels

If a parcel is returned to us because the address was incorrect, no one was available to receive it, or it was refused, we will contact you to arrange re-delivery at your cost.

8. Local pickup

We do not currently offer local pickup. All orders are shipped.

Last updated: August 2026.